FAQ
Orders
We tried our best to show the final product on our website. However, the colors used on the digital image and the printed product are slightly different. Sometimes, the difference is noticeable.
Yes. We take custom orders for Islamic calligraphy, Arabic calligraphy, Farsi calligraphy, English calligraphy, and more. We can hand-made in different fonts such as Naskh, Nastaliq, Shekasta, Thulth, Old or Traditional English, Gothic, etc.
To prepare the product for digital prints, we computerize the calligraphy art. We also modify the colors and shapes for better print quality.
Our prices are based on USD. However, we use daily rate conversion to show prices in different currencies such as CAD.
Each order for standard products takes up to 24 hours for processing. The shipping time varies by product and by shipping address. Usually, it takes 5-7 business days. For custom orders, the processing time differs by the order type. The custom cartoon can take up to 48 hours, but the calligraphy arts can take more.
We accept all the major credit card companies. It is shown on the footer of each page.
Since our orders are automatically handled by a 3rd-party vendor, we do not offer cancellation right now. Soon, we will start allowing you to cancel your order.
Shipping
We ship to the United States, Canada, some European countries, Australia and New Zealand. We are often expanding our service to more countries.
You can find our shipping policy here.
The shipping usually takes 5-8 days in the US and Canada on most of our products. However, it also depends on the type of order and availability in your region. Sometimes, it can take up to 16 days.
Yes, once the order is shipped, we will send you a tracking code.
Please contact us, we will confirm it with the shipping company.
Unfortunately, we do not provide a refund or exchange for a stolen or lost order.
Most of our products are based in the US and when shipped internationally, the customer might be charged for the customs and duties fee.
Return and Exchange
You can read about our return, return or exchange policy here.
Our calligraphy art products, including the original ones, do not qualify for a refund, return, or exchange due to the collective nature of the product.
Please send us a message through the contact page. We may ask for additional information and pictures. Upon fully examining your claim, we will notify you as to whether you are entitled to a refund or a replacement because of the damage.